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Call Center Representative (Remote)

Full time Temporary @Premier Staff Services-Michigan
  • Post Date : January 5, 2022
  • Salary: 13.00$ - 13.00$ / Hourly
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Job Description

Premier Staff Services is seeking employees with customer service and call center experience.

JOB SUMMARY
The Call Center  Representative answers inbound or conducts outbound calls. May schedule appointment, send emails and/or text correspondence.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience

Required to interact with customers in all pre-approved manners
Respond to inquires quickly with the best information available
Answer all customer questions and inquiries
Completes, processes, and maintains applicable paperwork and records. This includes entering information into the applicable systems
Provide high-level written and verbal communication in a courteous manner
Perform other duties as directed by supervisor or other leadership

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge

  • Ability to respond to customer inquiries in a timely manner
  • Strong reading comprehension and written communication skills
  • Exceptional typing skills
  • Ability to read, write, and speak the English language (or applicable language) to communicate with callers by written communications in a clear, straight-forward, and professional manner
  • Ability to prioritize and organize effectively
  • Ability to show judgment and initiative and to accomplish job duties
  • Ability to use personal computer and appropriate software applications (i.e. word processing, spreadsheet)
  • Able to adapt quickly to a fast paced and changing environment
  • Ability to multi-task while navigating the appropriate desktop tools to obtain the necessary information or process the appropriate orders

Education
High school diploma or equivalent

Related Work Experience
1 years of Customer Services Experience

WORKING CONDITIONS
Remote Position

Must have PC and hard wired internet access

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